All articles ← Knowledge Base "A network error occurred" when logging in or viewing riffs A riff I own was made Unavailable and now I can't find it. App will not sync and jokes will not play. Are your riffs captioned? Bluetooth speakers, are they supported? Can I combine or merge accounts? Can I connect to my Library? Can I gift a subscription to a friend? Can I play offline? Can I sync it manually? What about adjusting sync? Can I upgrade my purchase to HD? Can I use a coupon code in the app? Can I use a coupon or gift card towards my Friends subscription? Can I use PayPal for my subscription? Can't log in to a TV app (Roku, FireTV) Can't watch videos in iOS 13 Diagnostic tests for download issues Does the app play VODs? Does the app support watching a movie via streaming? Does the Roku app cost money? Does the Roku app support captions? Error 500404. Failed to load app. Failed to start app. Could not load layout.json Error at Checkout "Your address/zip code failed validation" Error: "Could not activate rewards" Error: "There was a problem downloading the audio" FireTV App shows "Service unavailable" error message Friends content is locked, and I can't watch anything. How can I attend in person? How can I get my rewards? How can I subscribe? How do I cancel or unsubscribe? How do I delete a riff I've watched? How do I enjoy a riff? How do I get a refund? How do I get my #BringBackMST3K Rewards? How do I get my Kickstarter rewards? How do I know my installed RiffTrax app on Roku is the correct one? How do I play? How do I redeem my Humble Bundle code? How do I stop the popup notifications? How do I use a Friends coupon? How do I use my gift cards? How do I watch a Just the Jokes (MP3 audio commentary)? How do I watch on a Roku? How do I watch RiffTrax on my computer? How do I watch RiffTrax on my tablet or phone? How do I watch RiffTrax on my TV? How do I watch RiffTrax Videos on a PlayStation 3? How long do I have to watch my purchases? I can't complete my purchase! I can't find a riff I own! I can't Sign In. How do I reset my password? I found a bug, or I have feedback! I got an order email confirmation, but can't access my purchased riffs! I had a problem at checkout and now my gift card is stuck at "Pending". I have a Game tech issue and need help. I have the download-to-burn (.iso) file. What now? I haven't received my bonus gift card! I see multiple charges for my order on my statement! I subscribed to Friends on Roku, but can't watch Friends titles. I'm not receiving any emails from RiffTrax. If a purchased title becomes unavailable, will I still be able to watch? Is a Free Trial included? Is a subscription required to watch on a Roku? Is corn grass? Is Friends available in my country? Is RiffTrax Live available in Canada, the UK, Europe, etc? Is RiffTrax Live kid friendly? My gift card didn't apply at Checkout and I was charged the full amount. My Just the Jokes commentary is too fast, or the jokes don't make sense to what's happening on screen. My payment to Friends failed. How do I update my card on file? My theater had technical issues! Pi-hole users, please add our domains to your whitelist! Playback of the riff is choppy. Sign in vs. Creating an Account Slow download speeds or issues downloading VOD files The app shows locked content or keeps asking me to subscribe, but I already am a Friends subscriber. Trouble using the RiffPlayer Unable to Chromecast Verification of my zipcode failed! Watching a riff sounds hard. What about an Apple TV app? Or Xbox, LG, etc? What are "Just the Jokes"? What are "RiffTrax Presents"? What can I watch on the Roku channel? What can I watch? What do the NTSC and PAL commentary formats mean? What do the various video formats mean? What does "Archived" mean? What happens when I get a call? What is "Friends"? What is included with Friends subscriptions? What is it? What is RiffTrax Live? What is RiffTrax Plus+ ("Plus Plus")? What is RiffTrax? What is the RiffTrax Sync app? What's an "iRiff"? When will the FireTV app be available? Where did the free Star Wars titles go? Why am I hearing a robotic voice saying dialogue? Why are RiffTrax Live events never on weekends? Why are the shows almost always in Nashville? Why aren't all my purchases showing up? Why do you edit the movies? Why does the app have trouble with music? Why don't Shorts have a DVD image file? Why don't you do as many blockbuster MP3 riffs? Why should I sign up for Friends? Will the free riffs on the app show up in my Library? Will the live show be available to purchase?