Troubleshooting ← Knowledge Base Slow download speeds or issues downloading VOD files Diagnostic tests for download issues Error 500404. Failed to load app. Failed to start app. Could not load layout.json Unable to Chromecast My Just the Jokes commentary runs fast, or the jokes don't make sense to what's happening onscreen. Pi-hole users, please add our domains to your whitelist! Can't watch videos in iOS 13 I got an order email confirmation, but can't access my purchased riffs! Trouble using the RiffPlayer How do I stop the popup notifications?