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I see multiple charges for my order on my statement!

← Purchase issues
Sometimes, when paying with a credit card, if the payment form errors out (for instance with a zip code validation error) and it takes multiple attempts to successfully pay for your order, you might find that your billing account's statement shows multiple charges from us.

Fear not! The way most credit card payments work, including our payment processor Stripe, is that an "authorization hold" is placed on your account for the amount of your payment. These holds can oftentimes look like any other pending transaction when viewing your bank or credit card statement.

In the case of a failed payment attempt, those holds will still show up; but since they did not go through on the site, no funds were actually transferred from your account, and you should see those pending charges disappear—typically within a few business days. 

If for any reason you see legitimate duplicate charges on your account, please don't hesitate to open up a Help ticket and we'd be happy to issue a refund.

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