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Error at Checkout "Your address/zip code failed validation"

During Checkout with a credit card, you may find yourself encountering this error message. In general, this occurs if the following conditions are met:

- You recently moved, and changed your address at the bank, and
- You are attempting to checkout with a saved card on file. 

This is a known issue that currently exists due to the way we save your card in our secure servers (using Stripe). Basically when you saved that card the first time, it saved it with the billing address you used then. This means if you moved, when we try to charge your card on file, it is attempting to also validate that old and out-of-date billing address.

SOLUTION: Edit the card, or delete it and re-enter your details.

Currently, you cannot edit your card during checkout if you're reusing a "Saved Card on File." That's because the saved card and address are associated with each other on our payment gateway's servers, and you'll need to update the card and address at the same time.

To do this, click the link that says "Edit saved card", update your information, and then Submit the form to return to Checkout. 

If that doesn't work, you might try simply deleting the card (Under My Account visit "My Credit Cards" and delete the troublesome payment method.)

If the NEW card also fails, then it's most likely a problem with your card or the address on file at your bank. Please give them a call and make sure your information is current and correct - if this can sometimes be an issue if you've recently moved to a new address.

What about pre-paid cards?

Pre-paid cards are susceptible to similar problems. If you're using a pre-paid card, and you are experiencing address validation errors, please contact the card's issuing bank. Their contact information is usually found on the back of the card itself.

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