1. Make sure you are logged into the app using your RiffTrax.com username (or email address) and password.
2. If you subscribed on Roku first, and your account uses a different email address there, visit this page to link your account.
3. Submit a Help ticket so we can assist in case solutions 1 and 2 don't work.
The latest version of the Roku channel (V2) has a quirk regarding which titles you're able to view.
For instance, if you own the Standard Definition format of a RiffTrax Live show that is included with "Friends" subscriptions, you will not be able to watch the version that is displayed on the Home screen of the app. That is because the Friends system will always show you the highest quality version, regardless of which version you own.
We plan to fix this in an upcoming update.
NOTICE: Version 1.0 of the Roku app is no longer supported. You will see a message asking you to update your Roku device. Unfortunately this is a Roku restriction, and the new Version 2.0 of the Roku app requires a newer (non-legacy) Roku device. We apologize for the inconvenience!
To check the version of your Roku app, from the Roku Home screen: highlight the RiffTrax app with your remote, then press the Star (*) button to see the version and build number for the RiffTrax Roku