Knowledge Base

  1. Friends subscription 

    1. What is "Friends"?
    2. Is Friends available in my country?
    3. What is included with Friends subscriptions?
    4. How can I subscribe?
    5. Is a subscription required to watch on a Roku?
  2. General Information 

    1. What is RiffTrax?
    2. How do I enjoy a riff?
    3. What are "Just the Jokes"?
    4. Watching a riff sounds hard.
    5. How do I use my gift cards?
  3. How to Watch 

    1. How do I watch RiffTrax on my computer?
    2. How do I watch RiffTrax on my TV?
    3. How do I watch RiffTrax on my tablet or phone?
    4. How do I watch RiffTrax Videos on a PlayStation 3?
    5. How do I watch on a Roku?
  4. Kickstarter 

    1. How can I get my rewards?
    2. Error: "Could not activate rewards"
  5. My Library 

    1. A riff I own was made Unavailable and now I can't find it.
    2. How do I get my #BringBackMST3K Rewards?
    3. Will the free riffs on the app show up in my Library?
    4. What does "Archived" mean?
  6. Purchase issues 

    1. I can't find a purchase in my Library!
    2. Error at Checkout "Your address/zip code failed validation"
    3. I see multiple charges for my order on my statement!
    4. Verification of my zipcode failed!
    5. I had a problem at checkout and now my gift card is stuck at "Pending".
  7. RiffTrax Live 

    1. What is RiffTrax Live?
    2. Is RiffTrax Live kid friendly?
    3. Why are RiffTrax Live events never on weekends?
    4. Why are the shows almost always in Nashville?
    5. Is RiffTrax Live available in Canada, the UK, Europe, etc?
  8. Roku 

    1. Does the Roku app cost money?
    2. "Sign In" vs. "Sign Up"
    3. What can I watch on the Roku channel?
    4. Does the Roku app support captions?
    5. Friends content is locked, and I can't watch anything.
  9. The RiffTrax app 

    1. What is the RiffTrax app?
    2. Error: "There was a problem downloading the audio"
    3. What can I watch?
    4. Can I use a coupon code in the app?
    5. Why aren't all my purchases showing up?
  10. Troubleshooting 

    1. Slow download speeds or issues downloading VOD files
    2. My Just the Jokes commentary runs fast, or the jokes don't make sense to what's happening onscreen.
    3. Can't watch videos in iOS 13
    4. I got an order email confirmation, but can't access my purchased riffs!
    5. Trouble using the RiffPlayer
  11. All articles 

    1. What is RiffTrax?
    2. Slow download speeds or issues downloading VOD files
    3. How do I watch RiffTrax on my computer?
    4. I can't complete my purchase!
    5. What is RiffTrax Live?

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