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Knowledge Base

  1. Friends subscription 

    1. What is "Friends"?
    2. Is a Free Trial included?
    3. How do I use a Friends coupon?
    4. Is Friends available in my country?
    5. What is included with Friends subscriptions?
  2. General Information 

    1. What is RiffTrax?
    2. How do I enjoy a riff?
    3. What are "Just the Jokes"?
    4. Watching a riff sounds hard.
    5. How do I use my gift cards?
  3. How to Watch 

    1. How do I watch RiffTrax on my computer?
    2. How do I watch RiffTrax on my TV?
    3. How do I watch RiffTrax on my tablet or phone?
    4. How do I watch RiffTrax Videos on a PlayStation 3?
    5. How do I watch on a Roku?
  4. Kickstarter 

    1. How can I get my rewards?
    2. Error: "Could not activate rewards"
  5. My Library 

    1. A riff I own was made Unavailable and now I can't find it.
    2. How do I get my #BringBackMST3K Rewards?
    3. Will the free riffs on the app show up in my Library?
    4. What does "Archived" mean?
  6. Purchase issues 

    1. I can't find a riff I own!
    2. Error at Checkout "Your address/zip code failed validation"
    3. I see multiple charges for my order on my statement!
    4. Verification of my zipcode failed!
    5. I had a problem at checkout and now my gift card is stuck at "Pending".
  7. RiffTrax Live 

    1. What is RiffTrax Live?
    2. Is RiffTrax Live kid friendly?
    3. Why are RiffTrax Live events never on weekends?
    4. Why are the shows almost always in Nashville?
    5. Is RiffTrax Live available in Canada, the UK, Europe, etc?
  8. RiffTrax: THE GAME 

    1. What is it?
    2. How do I play?
    3. I have a Game tech issue and need help.
    4. Can I play offline?
    5. How do I get a refund?
  9. Roku 

    1. Does the Roku app cost money?
    2. Sign in vs. Creating an Account
    3. What can I watch on the Roku channel?
    4. Does the Roku app support captions?
    5. Friends content is locked, and I can't watch anything.
  10. The RiffTrax SYNC app 

    1. What is the RiffTrax Sync app?
    2. Can't log in to a TV app (Roku, FireTV)
    3. Error: "There was a problem downloading the audio"
    4. What can I watch?
    5. Can I use a coupon code in the app?
  11. Troubleshooting 

    1. Slow download speeds or issues downloading VOD files
    2. I'm not receiving any emails from RiffTrax.
    3. Diagnostic tests for download issues
    4. Error 500404. Failed to load app. Failed to start app. Could not load layout.json
    5. Unable to Chromecast
  12. All articles 

    1. What is RiffTrax?
    2. Slow download speeds or issues downloading VOD files
    3. How do I watch RiffTrax on my computer?
    4. I can't complete my purchase!
    5. What is RiffTrax Live?

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