Knowledge Base

  1. General Information 

    1. What is RiffTrax?
    2. How do I enjoy a riff?
    3. Watching a riff sounds hard.
    4. How do I use my gift cards?
    5. Can I upgrade my purchase to HD?
  2. How to Watch 

    1. How do I watch RiffTrax on my computer?
    2. How do I watch RiffTrax on my TV?
    3. How do I watch RiffTrax on my tablet or phone?
    4. How do I watch RiffTrax Videos on a PlayStation 3?
    5. How do I watch on a Roku?
  3. Kickstarter 

    1. How can I get my rewards?
    2. Error: "Could not activate rewards"
  4. Purchase issues 

    1. I can't find a purchase in my Library!
    2. Error at Checkout "Your address/zip code failed validation"
    3. I see multiple charges for my order on my statement!
    4. Verification of my zipcode failed!
    5. I had a problem at checkout and now my gift card is stuck at "Pending".
  5. RiffTrax Live 

    1. What is RiffTrax Live?
    2. Is RiffTrax Live kid friendly?
    3. Why are RiffTrax Live events never on weekends?
    4. Is RiffTrax Live available in Canada, the UK, Europe, etc?
    5. Will the live show be available to purchase?
  6. Roku 

    1. Does the Roku app cost money?
    2. Login or Subscribe - which should I choose?
    3. What is RiffTrax Friends?
    4. Is a subscription required to watch on a Roku?
    5. What can I watch on the app?
  7. The RiffTrax app 

    1. What is the RiffTrax app?
    2. "A network error occurred" when attempting to download a riff
    3. What can I watch?
    4. Can I use a coupon code in the app?
    5. Why aren't all my purchases showing up?
  8. Troubleshooting 

    1. Slow download speeds or issues downloading VOD files
    2. My Just the Jokes commentary runs fast, or the jokes don't make sense to what's happening onscreen.
    3. I got an order email confirmation, but can't access my purchased riffs!
    4. Trouble using the RiffPlayer
  9. All articles 

    1. What is RiffTrax?
    2. Slow download speeds or issues downloading VOD files
    3. How do I watch RiffTrax on my computer?
    4. I can't complete my purchase!
    5. What is RiffTrax Live?

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