App will not sync and jokes will not play.
1. Try re-downloading
Occasionally, failure to sync is the result of a faulty download within the app. First thing to try: delete the title from the app by tapping the "Edit" link in the Downloads screen, and then removing the title in question. Download it again from your Purchases screen, and give it another try.
If that doesn't work, this means there is potentially a problem with the "sync package" for this movie. In order to get this resolved, please submit a bug report by tapping the "?" icon in the top left corner of any main screen, then tapping Contact us > Report a problem.
If you're unable to launch the app, send us a Help ticket instead.
2. Send us your logs!
If that doesn't work, this means there is potentially a problem with the "sync package" for this movie. In order to get this resolved, please submit a bug report by tapping the "?" icon in the top left corner of any main screen, then tapping Contact us > Report a problem.
If you're unable to launch the app, send us a Help ticket instead.