Purchase issues ← Knowledge Base I can't find a purchase in my Library! Error at Checkout "Your address/zip code failed validation" I see multiple charges for my order on my statement! Verification of my zipcode failed! I had a problem at checkout and now my gift card is stuck at "Pending". My gift card didn't apply at Checkout and I was charged the full amount. Can I combine or merge accounts? I haven't received my bonus gift card!