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Logan Turner

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  1. Improve Customer Support, does not reply

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    30 comments  ·  Website Suggestions » Feedback  ·  Admin →
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    Logan Turner commented  · 

    We’re very sorry for the frustration and inconvenience this has caused. We completely understand how disappointing it is to wait more than three weeks for your physical media order, especially after contacting support multiple times and receiving an invalid tracking number.

    We sincerely apologize that you haven’t received a response from our support team. This is not the level of service we aim to provide.

    We’re escalating your case so it can be reviewed as soon as possible. Our team will look into the missing order and the tracking information and provide you with an update regarding the shipment or the next appropriate resolution.

    Thank you for your patience, and again, we apologize for the delay and lack of communication.