Give Nik a raise! (or at least some time off)
I sent in a ticket to merge accounts at 8:06 PM (mountain time) on a Friday night, and he had it done and sent a me reply within 16 minutes. On a Friday. More than 2 hours after your regular business time.
Then,, he was still around to reply to my thank you email at 10:00 pm.
Seriously, stop being such slavedrivers, give the poor man a break. :D
Just wanted to publicly acknowledge the awesome service, thanks!
Dagrin
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Zeeshan Seo commented
I wanted to take a moment to acknowledge the exceptional service provided by Nik. I submitted a ticket to merge accounts at 8:06 PM (Mountain Time) on a Friday night, and within 16 minutes, my request was processed, and I received a response. Nik was still available to reply to my follow-up email at 10:00 PM, well beyond regular business hours.
It's clear that he goes above and beyond to ensure excellent service, and I feel this deserves recognition. Perhaps an acknowledgment of exceptional customer service, like Nik's, could be incorporated more prominently on the website to further enhance the customer experience.
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Thank you again for the incredible service!