I haven't received my bonus giftcard!

← Purchase issues
For some of our products and promotions we often will give you a digital gift card as a way of saying thanks (and to get you back to the site in the near future - how sneaky of us!). But sometimes it looks like the gift card didn't appear as it doesn't show up in an email invoice. 

But fear not! The gift card is applied automatically to your account, and you can verify that by going to the "My Account" area and clicking the "Gift cards" tab. It will be listed there (usually with a label of the promo it was generated by) and its current balance. The gift card is securely awaiting usage by you during your next order!

If you have questions on this process feel free to open a Help ticket and we'll get things sorted out.

Purchase issues

  1. I can't find a purchase in my Library!
  2. Error at Checkout "Your address/zip code failed validation"
  3. I see multiple charges for my order on my statement!
  4. Verification of my zipcode failed!
  5. I had a problem at checkout and now my gift card is stuck at "Pending".
  6. My gift card didn't apply at Checkout and I was charged the full amount.
  7. Can I combine or merge accounts?
  8. I haven't received my bonus giftcard!

Feedback and Knowledge Base

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