Knowledge Base

  1. General Information 

    1. What is RiffTrax?
    2. How do I enjoy a riff?
    3. Watching a riff sounds hard.
    4. How do I use my gift cards?
    5. Can I upgrade my purchase to HD?
  2. How to Watch 

    1. How do I watch RiffTrax on my computer?
    2. How do I watch RiffTrax on my TV?
    3. How do I watch RiffTrax on my tablet or phone?
    4. How do I watch RiffTrax Videos on a PlayStation 3?
    5. How do I watch on a Roku?
  3. Kickstarter 

    1. How can I get my rewards?
    2. Error: "Could not activate rewards"
  4. Purchase issues 

    1. I can't find a purchase in my Library!
    2. I see multiple charges for my order on my statement!
    3. Verification of my zipcode failed!
    4. I had a problem at checkout and now my gift card is stuck at "Pending".
    5. My gift card didn't apply at Checkout and I was charged the full amount.
  5. RiffTrax Live 

    1. What is RiffTrax Live?
    2. Is RiffTrax Live kid friendly?
    3. Why are RiffTrax Live events never on weekends?
    4. Is RiffTrax Live available in Canada, the UK, Europe, etc?
    5. Will the live show be available to purchase?
  6. The RiffTrax app 

    1. What is the RiffTrax app?
    2. What can I watch?
    3. Can I use a coupon code in the app?
    4. Why aren't all my purchases showing up?
    5. Playback of the riff is choppy.
  7. Troubleshooting 

    1. Trouble downloading
    2. Error at Checkout "Your address/zip code failed validation"
    3. My Just the Jokes commentary runs fast, or the jokes don't make sense to what's happening onscreen.
    4. I got an order email confirmation, but can't access my purchased riffs!
    5. Trouble using the RiffPlayer
  8. All articles 

    1. What is RiffTrax?
    2. Trouble downloading
    3. How do I watch RiffTrax on my computer?
    4. I can't complete my purchase!
    5. What is RiffTrax Live?

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